Shipping policy

Shipping

We ship Lifts & Gifts subscription boxes once per month, typically in the middle of each month. Orders are shipped via USPS unless otherwise noted. You will receive a shipment confirmation email with tracking information once your box has been sent.

Please ensure the shipping address includes the resident’s full name and any apartment, room number, or unit information required by the facility.

Because many of our boxes are delivered to assisted living, senior living, or similar facilities, please note:

• Delivery timing may vary based on USPS transit times and the facility’s internal mail or package procedures.

• Once a shipment is marked as delivered by the carrier, it may take additional time for the facility to distribute the package to the resident.

• We are not able to control or guarantee how or when individual facilities distribute mail after delivery.

If a box appears delayed or is marked as delivered but has not yet reached your loved one, we recommend checking directly with the facility’s front desk or mail coordinator first. If you still need help, we’re always happy to assist — please contact us at katie@liftsandgifts.com